Custom Suncatchers

Wholesale Policy & Procedures

FACTORY: Aurora Glass
TERMS: NET.30
MINIMUM ORDER: Please call Susan Schultheis

F.O.B: Eugene, Oregon
DELIVERY: 2-4 Weeks-UPS Ground
FREIGHT ALLOW: None
ADVERT. ALLOW: See detail
CUSTOMER SERVICE/SALES: Susan
PHONE NUMBER: 1.888.291.9311
LOCAL NUMBER: 541.681.3260
FAX: 541.681.8755

Credit Policy:

• All accounts will be extended Net30 and shipped after three credit references, and a bank reference have answered credit inquiries. May we suggest you submit five or six credit references and a bank reference to speed up the credit investigation.

Freight:

• Ship dates average one to three weeks. Size of order, time of year, and complexity can affect ship dates. All Aurora Glass orders are shipped via UPS ground, unless otherwise requested. Expect delivery in 2 to 7 days from the date of shipping if by regular UPS ground.
• A minimal handling fee of $3.00 per box is included with the shipping charge.

Returns:

• Written Returned Goods Authorizations (RGA’s) must be requested by customer and authorized by Aurora Glass, via phone, prior to the return of product. Customer must supply original purchase order number and a copy of the invoice from Aurora Glass.
• Orders over sixty days old will not be accepted for RGA or restocking.
• A minimum restocking fee of 25% will be charged on all product which is returned in its original condition. Marred or damaged product will not be accepted for restocking.
• Defective products returned according to the policies stated herein and shipped within 35 days will automatically void their portion of original invoice.

Interest Fees:

• Invoices are mailed at the time products are shipped. Accounts over 30 days from the date of invoice will be assessed a 1.8% monthly fee. Accounts over 90 days will be placed on C.O.D.

Limited Warranty

• Aurora Glass warranty conditions are limited to the following, whether express or implied: One year warranty on defects in materials or workmanship effective as of Aurora Glass invoice date. Aurora Glass is not liable for labor or other costs relating to the sale, installation, use or replacement of its product of for any damage caused by heavy impact, abuse, or mishandling. Aurora Glass is not responsible for damage caused by paint thinners, strippers, chemicals or construction adhesives which may come in contact with hardware.

Seasonal Promotions:

• Aurora Glass will, on occasion, offer seasonal promotions to it’s customers. Aurora Glass will notify all representatives in advance and supply them with all necessary support materials.

Contact Information:

• Contact Susan Schultheis (Sales Manager) 1.888.291.9311 or Chris Jenkins (Manager) with questions concerning:
  • Sales policies and procedures
  • Shipping information on orders previously called or mailed in
  • Changes in orders previously called or mailed in
  • General customer service